Our client is looking to recruit a Head of Growth for their well established software company and you will be based from their Lincoln HQ. This role will lead their Sales and Customer Success team, driving results across the entire customer lifecycle.
This is a role with real impact. You'll shape strategies to win new business, build customer loyalty, reduce churn, and grow accounts through upsells and expansion all within a fast-moving B2B SaaS environment where your input genuinely shapes the direction of the company.
If you're motivated by clear targets, enjoy building teams that deliver consistently, and know how to turn customer satisfaction into long-term commercial success, this is the role for you.
Key Responsibilities
- Develop strategies to grow acquisition, retention, and account expansion
- Drive revenue through upselling, cross-selling, and platform adoption
- Monitor and reduce churn through proactive retention
- Build relationships with key stakeholders to spot business needs and opportunities
- Set and track KPIs and growth targets across the customer lifecycle
- Collaborate with Marketing, Product, and Support to improve experience and outcomes
- Analyse customer data and market trends to identify growth opportunities
- Ensure consistent account management and high engagement standards across the team
- Support sales forecasting, pipeline management, and revenue planning
- Identify process improvements to boost team effectiveness and customer outcomes
- Champion a customer-centric culture focused on value, loyalty, and growth
Skills and experience
- Self-sufficient, capable of shaping product positioning and anticipating market shifts ahead of the curve
- Experience building long-term customer trust and acting as a go-to advisor for key stakeholders
- Strong affinity for communicating value in a way that motivates action and drives buy-in
- Commercially minded, with a focus on refining sales processes and driving adoption of best practice
- Excellent written and verbal communication skills, with a persuasive, engaging style
- Creative thinker who shapes prospecting approaches and builds sustainable, long-term pipelines
- Skilled negotiator, confident influencing senior stakeholders and closing complex deals
- Analytical and able to use data to define onboarding, retention, and expansion strategies
- Team player through and through, with a proactive attitude to coaching and developing others
- Experience managing budgets, account portfolios, and performance frameworks at a strategic level
Salary and Hours
- Basic of up to £60,000pa depending on experience
- Uncapped commission
- Hours are 09:00 – 17:30 M-F
Benefits
- Exciting, Fun, Relaxed Working Environment: Join a team that values creativity, collaboration,
and fun.
- Ultra-Modern City Centre Offices: Enjoy working in a state-of-the-art office with sit/stand
desks and private meeting rooms.
- Hybrid Working: Work from home up to 2 days per week.
Perks
- Well-stocked cupboards, fridge, fruit bowls, company bar, and regular social events.
- Discounted city centre parking
- Private Medical Insurance: Access to comprehensive health coverage
- Employee Assistance Program
- Cycle to Work Scheme: Support for healthier, more sustainable commuting options
About the Company
My client is the platform behind comms that people actually read. They help organisations turn dry, ignored updates into content that lands, throughout the whole employee journey. So it finally gets noticed. They’re a UK headquartered team who care about doing brilliant work and helping their customers do the same.
They’re building a future-ready team where AI is part of how we work smarter, not just a buzzword. If you're curious, adaptable, and open to using AI to improve how you work, you'll thrive!