My client is looking to recruit a Software Account Manager to join their well established software company in Lincoln. This is a permanent, full time and office based role. However, after your probation, you can opt to work from home on Mondays and Fridays. Hours are 09:00 – 17:30 M-F.
It is essential suitable applicants come from a similar background with experience of SaaS (System as a Service) sales, account management and/or customer service.
Key Responsibilities
- Account Management: Own a portfolio of customers, managing onboarding, retention, renewals and escalations.
- Customer Onboarding: Lead structured onboarding sessions to ensure customers achieve value quickly and confidently.
- Relationship Building: Deliver regular check‑ins and QBRs aligned to customer goals, usage insights and success metrics.
- Churn Prevention: Monitor account health, identify at‑risk customers and support debt‑collection processes where required.
- Expansion & Growth: Identify and close upsell opportunities through feature adoption, upgrades and expanded use cases.
- Proactive Engagement: Anticipate customer needs, share best practices and guide customers toward high‑value platform usage.
- Issue Resolution: Coordinate with Support and Product teams to resolve customer challenges efficiently.
- Usage Insights: Analyse customer behaviour and platform data to recommend improvements and drive adoption.
- Advocacy Development: Build strong relationships that encourage testimonials, case studies and long‑term advocacy.
Benefits:
- Exciting, Fun, Relaxed Working Environment: Join a team that values creativity, collaboration, and fun.
- Ultra-Modern City Centre Offices: Enjoy working in a state-of-the-art office with sit/stand desks and private meeting rooms.
- Hybrid Working: Work from home up to 2 days per week.
- Perks: Well-stocked cupboards, fridge, fruit bowls, company bar, and regular social events.
- Discounted city centre parking
- Private Medical Insurance: Access to comprehensive health coverage
- Employee Assistance Program
- Cycle to Work Scheme: Support for healthier, more sustainable commuting options.
Salary £35,000 - £38,000ps + very attractive bonus structure