Due to seasonal demand our client is looking to recruit 4 temporary Customer Service Advisors for a minimum of 12 weeks over their peak period.
Job summary:
- Administrative duties including dealing with retail orders, returns and refunds
- Resolve customer enquiries via phone, email, CRM system and social media
- Resolve customer complaints via phone, email, CRM system and social media
- Deal with customer claims
- Inbound and outbound call handling
Essential skills, experience and qualifications:
- Proven customer support and complaints handling experience
- Strong phone contact handling experience
- Experience in meeting and exceeding individual and team driven KPI’s
- Computer literate including Outlook and Excel)
- Familiar with CRM systems (SAP)
- Excellent communication skills
- Ability to multi-task, prioritise and manage time effectively
- GCSE’s or equivalent in Mathematics and English
MUST have driving license and own transport (public transport is not available)
Hours (09:00am – 17:00pm), Mon – Fri.
Candidates must be willing to work from the main office (COVID measurements in place)
National minimum wage , parking on site