Due to continued business growth, our Horncastle based client are looking to recruit an organised, capable and highly self-motivated Trainee Operations Consultant to join their team
This role is at the heart of their consultancy department, where you will organise jobs, coordinate engineers, prepare and write professional reports and certificates, and ensure work progresses through to completion.
You will work closely with colleagues across the business, including engineers, marketing department and Directors. You will deliver accurate work, meet deadlines and provide excellent customer service.
The role requires a high level of organisation, strong communication, problem solving and written work.
You will need to be able to manage several priorities, taking ownership of your work from start to finish.
You do not need previous drainage experience, our client will provide training on their systems, process and technical information. What you do need is the ability and willingness to learn and a commitment to doing things properly.
Main aspects to this role: -
Operations and job coordination
- Using in-house material, learn about drainage principles, about our client as a business, what they do and who they work for
- Understand the health and safety aspects involved in the work they do
- Visit site once a month and spend the day with a team of engineers to underpin your learning and knowledge
- Maintain customer, client and job records in their system
- Manage enquiries and record client instructions accurately
- Coordinate engineers’ diaries, bookings and subcontractors, making sure all site information is accurate
- Prepare and organise job documentation, including job sheets and RAMs
Consultancy, reports and certificates
- Using the client’s own system, prepare, format and check professional, high-quality reports and completion certificates for our clients, including plans
- Review survey information, photographs and plans for accuracy
- Liaise with engineers to resolve any missing information or technical queries
- Prepare and check repair schedules and updated plans
- Ensure reports are issued to clients correctly and job records are updated
Communication and continuous improvement
- Take responsibility for the accuracy of your work
- Manage several priorities and work to agreed deadlines
- Raise concerns early when information is missing or deadline is at risk
- Respond professionally to clients and colleagues
- Be open to feedback, learn from mistakes and look for practical way to improve
- Contribute to the team culture built on integrity, excellence and professionalism
Qualities Required
- Highly organised
- Detail focused
- Communicates well
- Self-motivated/proactive
- Can think for yourself/likes solving puzzles
- Confident
- Strong writing skills
- Accountable
- Team player
- Willingness to learn
- Learns from constructive feedback
Previous experience in operations, coordination, technical reporting would be useful. Experience in a small business and managing remote teams would be beneficial.
Drainage industry knowledge is not essential; training and support will be provided to help you develop your knowledge required for this role.
Benefits
- Salary: £28,000 - £32,500
- Hours: Monday to Friday / 09.00-16.00 / 35hour
- Holidays: 31 days including Bank holiday. Christmas closure.
- A role with responsibility and the opportunity to make a difference
- Training and development, with a structured approach to learning and development
- A supportive office environment with office dogs, log burner and posh coffee machine.
- A company pension scheme
- A discretionary profit share scheme
- Mental health and wellbeing support
There is a career pathway within the company for the right person - Trainee Consultant- Associate Consultant - Drainage Consultant - Senior Consultant
Career pathway progression: £50-55,000